Privacy Policy

Effective Date: 2024/12/8

Direct Energy Audit ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name
Contact details (email, phone number, address)
Payment information (if applicable)
Any other information you provide when contacting us or using our services

1.2 Non-Personal Information

Browser type, device type, and operating system
IP address
Website usage data, such as pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process payments and manage customer accounts
To communicate with you, including responding to inquiries and providing updates
To analyze website usage and improve user experience
To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell or share your personal information with third parties, except as necessary to:

Provide our services (e.g., sharing payment information with payment processors)
Comply with legal obligations or protect our legal rights
Collaborate with trusted service providers who perform services on our behalf, subject to confidentiality agreements

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure.

5. Your Rights

You have the following rights regarding your personal information:

Access and request a copy of your personal data
Correct or update inaccurate or incomplete information
Request the deletion of your personal data, subject to legal requirements
Withdraw consent to processing where consent was previously provided

To exercise your rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies to improve user experience. Cookies are small files stored on your device to help analyze website traffic and usage. You can manage or disable cookies through your browser settings, though doing so may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Direct Energy Audit
📞 Phone: 647-823-1867
📧 Email: energyaudit.info@gmail.com